This month, the US Department of Homeland Security has begun sharing threat information with several companies selected under the newly enacted Cyber Security Information Sharing Act.
The Department of Homeland Security expects companies to collect threat indicators and redistribute them to other companies so that everyone can get a better view of the threats and use that knowledge to enhance defenses.
The CISA removed a major barrier to this type of engagement: responsibility. Companies no longer have to risk lawsuits to share information with Uncle Sam.
“Raising the question of responsibility on the road is a big step forward,” said Kobil CEO Kobe Freedman.
However, companies may be reluctant to share data with DHS. At a recent CIO conference, more than half of officials (58 percent) said that CISA would make it more likely for them to share information with federal people.
“There is a lot of concern about the ability of the Department of Homeland Security to re-share data with other law enforcement agencies,” Friedman told TechNewsWorld.
The CISA employs a soft touch to share information. It creates a framework for meaningful engagement.”
Freedman said that only time will determine whether the government can build the trust necessary to engage widely with the private sector.
Another problem that has come up in the past in the exchange of information is the quality of data that the government wants to share with companies. The Department of Homeland Security announced that it would first share information about threat indicators for something in the private sector that may not be compatible.
Internet of things problems
Connecting the home to the Internet of Things is considered a turning point for the electronics industry, but the market appears unable to build its momentum.
Why is that “The Internet of Things is not consumer friendly,” said Ariel CEO Cyril Perignon.
Brigon said that all equipment should communicate with each other and participate in home security.
For example, if the security system is armed and someone opens a smart refrigerator, the alarm should sound. Even if the alarm is not armed, if the house is uninhabited every day from 8 am to 3 pm, and the refrigerator is opened during those hours, IoT devices should alert the homeowner that something is wrong.
“We’re still in a mixed market,” Brigon said.
At the end of the day, we ended up with lots and lots of standards, And the number was increasing, ”he said.
This confusion may result in disappointment to the consumer. He said that one third of smart home appliances never go out of the box after purchasing it, while the other third is dismantled but not installed, while the other third is installed but the other half is installed Is cut within a week.
Security appears to be an exception in the connected domestic market.
In addition to building multi-channel platforms, companies should ensure that these platforms not only provide a seamless and consistent experience across channels, but also the experience offered at any time during the customer life cycle and throughout all customer interactions Provide a comprehensive view of.
This “multi-channel integrated” feature of multi-channel platforms is a competitive advantage. The ability to define and implement multiple integrated channels will be an important source of capability for the company, and a significant advantage when dealing with its customers.
There are other components within the next generation of customer services that are equally important. Automating routine customer-related processes produces greater effectiveness and allows human factors to devote more time to high value-added tasks while reducing response time and accuracy clarity.
Using analytics to capture customer information allows companies to manage and develop ideas to deliver a highly personalized customer experience, an experience that satisfies the customer and promises to the brand completes.
These are just a few examples of how the next generation of experiences and services define the way consumers communicate and how companies deliver efficiency.
To maximize the opportunities presented by digital transformation, companies need to adopt new methods and strategies to help them execute better digital functions, including digitalizing and simplifying data, agility and analytics. Equally important, comprehensive operations that address the entire customer lifecycle will generate higher corporate values and a better customer experience.