In the minds of many, the legal industry is all oak-paneled offices and decisions taken at a blizzard pace. However, it is not known for its innovative workspaces and modern technologies.
A man, a woman and another man are holding a surface in the background
This presence only reinforces the client’s misconceptions of the area; It has a major impact on internal culture. If the way a firm operates remains traditional, the service returns compared to more modern competitors.
As such, changing the customer experience demands a change of internal culture. Encouraging collaborative, flexible working practices that coincide with the needs of both employees and customers. While tradition, precedence and formalism have accelerated the ability to innovate the field, new technology is beginning to build the foundations that help transform the experience you deliver.
Step 1 – Get a Technical Structure
Critical to the modern IT experience is an updated back-end and cloud-based workload. However, these ‘changes’ are invisible to the end user – rare is an employee who congratulates an employer for moving their mailbox to the cloud.
Seek advice whenever necessary. For many in the legal sector, upgrading the system is a new and exciting task, but not one with which they are au fait. Successful implementation does not happen overnight. This often requires consultation with those who know how to determine the infrastructure and complementary hardware for your business.
A major consideration at this stage is security.
Choosing a tailor-made for a system and tools to protect and defend your law firm from cyber-attacks doesn’t just provide peace of mind (and focus on what really matters to you) . It also ensures that you can maintain the integrity of your customer records and any personal, personal and sensitive data.
Part of this transformation will bring legacy and paper-based data to the cloud. Immediately, this is a revolutionary step. Customer records are no longer stored in cabinets, lost, or forgotten. Secure in the cloud, they are easily accessible to your team.
Step 2 – Bring Employees On Tour
A group of people working on surface equipment, internal buy-in is important to change the way you work. If employees are reluctant or unable to move to a new way of working, the customer experience cannot change.
Start by explaining what you want to do, and how to do it. This is the phase when most companies stop – this is the end of the journey. Yet this is really the beginning. Now, request feedback from your team.
What do they want from a new system and equipment? How can they be used to improve service delivery?
During your ‘exploration phase’ – that is, when considering all the systems and tools that will help change the way you work – put the employee experience at its heart. Your team wants an interface and device that makes them easy to work with and provides an exceptional customer experience. give it to them.
Step 3 – Choose a device that provides a good work-life balance
A man working on a surface, your team needs to be at the top of their game – one of the admirable hallmarks of the legal field. Salary can be matched. Allowances can be offered. But nothing beats an employer who supports true investment in employees.
This is to create a modern digital workplace.
Today’s cloud-connected law graduates are used to the resilience that is the exponent of modern technology; He specializes in working remotely and collaboratively.
A senior associate at a surface-enabled firm said, ‘I have really enjoyed the flexibility that comes with our new Surface laptop. It took over an hour to install. Then, I was able to work from home within the first few days without any disruption. The whole process of starting for the day and going with work is very fast. ‘
The tools that deliver on the promise of a modern workplace keep employees engaged and productive more than ever. And they appreciate that, as an employer, you understand that life just doesn’t stop once work starts. With an employee experience like this, it completely changes the level of service offered to customers.
Step 4 – Embrace Collaboration
We are creatures of habit. Because of that, it can be challenging when trying to encourage people to work in new, more productive ways.
Put something new and exciting, like a surface, in their hands and suddenly it ignites the excitement. They find themselves able to function differently.